What is SSPR?

Forgot your password? Locked out of your account? No problem.
Microsoft’s Self Serve Password Reset (SSPR) lets you securely reset your own password without needing to contact TGB Systems Support.

What Is It?

SSPR is a simple, secure way to reset or unlock your work account password using your phone, email or authenticator app. It’s available 24/7 and works from anywhere with internet access.

Why it's Useful

Fast – No waiting for IT help.

Secure – Uses multi-factor authentication to protect your account.

Convenient – Reset your password from your computer or mobile device.

How to Use It

1. Go to the reset page – https://aka.ms/sspr

2. Enter your email address – (e.g. yourname@company.com)

3. Verify your identity – Choose one of your registered methods: Text / Phone Call / Authenticator App

4. Create a new password – Follow the on-screen instructions and make sure your new password meets your organisation’s security requirements.

5. Done! – You’ll get a confirmation once your password has been successfully reset.

💡 Helpful Tips

Make sure your security info (phone number etc.) is up to date.

If you haven’t set up SSPR yet, you may need to do that first via your account settings from an office location.

Still stuck? Contact your local IIQ team or Local IT.